Description
You do good work. So why doesn’t anyone remember your name?
Martin has run his A/C company the honest way for nearly twenty years. Yet new customers keep mixing him up with the company down the street. So he asks five vendors to “make us look more professional” and gets back a premium website, a penguin in sunglasses, a coupon ad shouting SUMMER SAVINGS BLOWOUT, a slow-motion hero commercial and a truck wrap in a shade of blue nobody approved. Every vendor did exactly what he asked. He just ended up with five different companies.
Direction Not Decoration is the story of what happens next. With help from his office manager, Ruby, and a design studio that refuses to rush him, Martin learns that a brand is a system, not a logo. It stands on three pillars:
- Visual Identity: what people see, and whether they recognize you on sight
- Brand Voice: what people hear, rooted in values your team can actually use
- Customer Experience: what people feel, and whether your team delivers it every time
A brand guide holds it all together, so every employee, volunteer and vendor tells the same story.
Who it’s for
- Nonprofit leaders juggling a board, volunteers, sponsors and a rotating cast of vendors
- Small business owners who know they’re different but can’t get anyone else to see it
- Anyone who has asked a designer to “make it look professional” and hoped for the best
Every chapter ends with reflection questions written for your business or organization, so the lessons carry straight over to your mission and your next sponsor packet.
What you’ll walk away with
- How to give vendors clear direction instead of hoping they guess right
- How to turn the values you already live into words your team can repeat
- How to compete on clarity instead of price
- The Simple Brand Check, four questions you can run today
What’s inside
- The Company Everyone Knew, But Nobody Remembered
- Five Vendors, Five Different Companies
- The Map Before the Marketing
- What People See Before They Listen
- What People Hear Before They Trust
- When the Brand Has to Prove Itself
- The Guide Everyone Could Follow
- When the Brand Started Working
Closing: The Lesson Martin Took With Him, plus a Final Reflection and The Simple Brand Check.
From the people who build brand guides for a living
Written by Jon M. Perry with Sarah Scott of Imaginary Friends design studios, the 2025 Yuma County Chamber of Commerce Business of the Year. Jon is a Gold ADDY Award winner with more than two decades of helping small businesses and nonprofits build brands that work.
You can finish it in an evening and use it for years.





